Frequently Asked Questions
Is it a massager or just a heat pad?
It's both. Ember has 3 heat levels and 3 vibration modes, and you can use them together or on their own. The vibration is relaxing, not a deep kneading massage. If you want to work into knots, a massage gun does a different job.
Does it actually get warm?
There are 3 heat levels, from gentle warmth up to deep heat. Start on the lowest setting and work up until it feels right.
Can I put it on by myself?
Yes. Slip it over your shoulder, pull the strap across your chest and fasten it. Once it's on, the controller sits within easy reach.
Will it fit me?
Ember is one size and fits most frames. It fits chests from 69 to 140 cm and arms from 23 to 41 cm. A 30 cm extension strap is included for a bigger build.
Do I need to sit near a power point?
No. Ember is cordless and runs on a rechargeable 5000mAh battery, so you can wear it on the couch, at your desk or in the clubhouse. It charges by USB-C.
How long should I use it for?
Keep sessions to about 15 to 20 minutes. Don't wear it while you sleep.
Is it safe to use?
Start on the lowest heat level. Don't use it on broken, numb or irritated skin. If you're pregnant, have a pacemaker or have reduced feeling in your skin, check with your doctor first. Ember is a heat and massage wrap for tired muscles. It isn't a medical device and it isn't a replacement for a physio.
Can I use it straight after a game or a round?
Yes, that's what it's built for. After pickleball, golf or a gym session, put it on, pick your heat and vibration, and sit back.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 business days depending on your location within Australia.